Terms and Conditions

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

"Provider" means S.C. DreamServer S.R.L., VAT ID: 29975003, CIF: RO36208038, EUID: ROONRC.J2012003481409, with registered office at Str. Mircea Vulcanescu, Nr. 2, Et. 7, Ap. 25, Sector 1, Bucharest, Romania.

"Client" means any natural person (aged 18 or older) or legal entity that registers an account with, orders, or uses services provided by the Provider.

"Services" means all services offered by the Provider, including but not limited to dedicated servers, virtual servers, domain registration, LIR services, internet exchange services, reseller services, and any related products or features.

"Dedicated Server" means a physical server (Blade, Enterprise, Game, or Micro) provided by the Provider and hosted in the Provider's datacenter.

"Virtual Server" means a virtualized server instance, either container-based (VPS LXC) or fully virtualized (VDS KVM), provisioned on the Provider's infrastructure.

"Domain" means an internet domain name registered through the Provider acting as an accredited RoTLD registrar or through third-party registries.

"IP Resources" means IPv4 addresses, IPv6 prefixes, ASN numbers, and other internet number resources allocated or assigned through the Provider's RIPE NCC Local Internet Registry (LIR).

"DSIX" means the DreamServer Internet Exchange peering platform, operated by the Provider under AS58218.

"RTBH" means Remotely Triggered Black Hole filtering, the Provider's network-layer DDoS mitigation mechanism described in Article 16.

"Datacenter" means the Provider's own datacenter facility located in Bucharest, Romania, where Services are hosted and operated.

"Agreement" means these Terms and Conditions together with the applicable Service Level Agreement (SLA), Privacy Policy, and any service-specific addenda or order forms.

2. Scope of Services

The Provider offers the following categories of services, all hosted and operated from its own Datacenter in Bucharest, Romania:

1. Dedicated Servers: Blade Servers, Enterprise Servers, Game Servers, and Micro Servers, each with specifications as described on the Provider's website.
2. Virtual Servers: VPS (LXC container-based virtualization on Proxmox) and VDS (KVM full virtualization), available in various configurations.
3. Domain Registration: Registration, renewal, and management of .ro domain names through the Provider's accreditation with RoTLD, as well as other TLDs through partner registries.
4. LIR Services: Allocation and assignment of IPv4/IPv6 prefixes, ASN numbers, and other IP resources through the Provider's RIPE NCC membership.
5. DSIX Internet Exchange: Free peering access to the DreamServer Internet Exchange operating under AS58218.
6. Reseller Services: White-label and reseller access to the Provider's infrastructure under dedicated reseller agreements.

Technical specifications of each service are detailed on the corresponding product page at dreamserver.ro and in the applicable order confirmation or contract.

3. Account Registration & Client Obligations

Acceptance of Terms. Your mere presence on dreamserver.ro, the act of creating an account, ordering any Service, or otherwise using the Site or Services constitutes your explicit acknowledgement that you have read, understood, and agreed to these Terms and Conditions, the applicable SLA, and the Privacy Policy in their entirety. If you do not agree with any part of this Agreement, you must not access the Site, order Services, or create an account.

To use the Services, the Client must create an account through the Provider's client area at dreamserver.ro/client/. Upon registration, the Client agrees to the following obligations:

1. Provide accurate, complete, and current personal or corporate information, including legal name, address, email, telephone number, and (where applicable) VAT identification number.
2. Update account information promptly whenever changes occur.
3. Be at least 18 years of age or possess legal capacity to enter into binding agreements.
4. Maintain the confidentiality and security of account credentials. The Client is solely responsible for all activities conducted under their account.
5. Comply with all applicable laws of Romania, the European Union, and the jurisdiction in which the Client is located.
6. Promptly notify the Provider of any unauthorized access to or use of the Client's account.
7. Maintain a valid abuse contact (email and, for BGP customers, abuse-c in RIPE) reachable 24/7.

The Provider reserves the right to verify the identity of any Client (KYC) and to refuse or terminate accounts that contain false or misleading information.

4. Orders, Activation & Service Delivery

Services are ordered through the Provider's website or client area. Each order constitutes an offer to purchase, which becomes binding upon confirmation by the Provider and receipt of payment.

Standard activation timelines

• VPS (LXC) and VDS (KVM): automated provisioning, typically within minutes of payment confirmation.
• Dedicated Servers (in stock): provisioned within 24 hours of payment confirmation for standard configurations.
• Custom or out-of-stock configurations: may require 2–5 business days; the Provider will communicate the estimated delivery time.
• Domain registration: processed within 24 hours, subject to registry availability and validation requirements.
• LIR Services (new prefix/ASN requests): subject to RIPE NCC processing times, typically within 5 business days.
• DSIX port provisioning: within 24 hours of approval for eligible ASNs.

Setup fees may apply to certain services and will be clearly indicated at the time of order. Setup fees are non-refundable once the service has been provisioned.

5. Pricing, Payment & Billing

All prices are denominated in EUR (Euro) unless otherwise specified on the order form. Prices listed on the Provider's website are exclusive of VAT unless stated otherwise. VAT is applied at the prevailing Romanian rate for clients without a valid intra-community VAT number. Clients with a valid EU VAT number in a member state other than Romania are subject to the reverse charge mechanism.

Services are billed in advance on the selected billing cycle (monthly, quarterly, semi-annually, or yearly depending on the plan). Invoices are issued electronically and delivered by email at least 7 days before the due date. Payment may be made by bank transfer (EUR or RON), credit/debit card, PayPal, or other methods available in the client area.

Non-payment escalation

• 7 days overdue: the Provider sends a payment reminder.
• 14 days overdue: the Provider may suspend the affected Services. Data is preserved during the suspension period.
• 30 days overdue: the Provider may terminate Services and permanently delete all data associated with the Client's account. The Provider bears no liability for data loss resulting from termination due to non-payment.

6. Acceptable Use Policy

The Client agrees to use all Services in full compliance with applicable Romanian and European Union legislation. The following activities are strictly prohibited:

• Sending unsolicited bulk email (spam) or operating open mail relays.
• Distribution, hosting, or transmission of malware, viruses, trojans, ransomware, or any other malicious software.
• Initiating, facilitating, or participating in Distributed Denial of Service (DDoS) attacks or any form of network attack.
• Hosting, storing, or distributing illegal content under Romanian or EU law, including but not limited to child sexual abuse material, content inciting terrorism, or content promoting hatred or violence.
• Hosting content that infringes on copyright, trademarks, or other intellectual property rights of third parties.
• Cryptocurrency mining on shared or virtual server infrastructure (VPS/VDS/Micro) without prior written approval. On dedicated Enterprise/Blade/Game servers mining is permitted subject to power and heat limits.
• Port scanning, network probing, or vulnerability scanning of third-party systems without their explicit authorization.
• IP address spoofing, BGP hijacking, route leaks, or any form of network identity falsification.
• Operating Tor exit nodes without prior written approval from the Provider.
• Phishing, social engineering, identity theft, or any form of online fraud.
• Hosting of proxy, VPN, or traffic-anonymization services used as a primary vehicle for abuse towards third parties.
• Running public-facing DNS open resolvers, NTP amplifiers, memcached servers exposed to the internet, or any other service that can be exploited for reflection/amplification attacks.

Upon detection of any violation, the Provider may immediately suspend the affected Services without prior notice and without refund. The Client will be notified of the violation and, where appropriate, given a reasonable opportunity to remediate. Repeated or severe violations will result in immediate and permanent termination of all Services without refund.

7. Fair Use & Resource Limits

Each Service is subject to the resource limits specified in the applicable plan or configuration, including bandwidth, CPU, RAM, and storage allocations.

VPS (LXC) resources are shared among multiple clients on the same Proxmox host. The Provider does not guarantee exclusive access to physical hardware resources. The allocated vCPU, RAM, and storage represent the Client's guaranteed minimum share, but actual performance may vary depending on overall system load. The Provider may migrate a VPS to a different host at any time for maintenance or load balancing, with minimal or no downtime.

VDS (KVM) allocations (vCPU, RAM, storage) are dedicated to the Client's virtual machine. CPU is still share-oriented, RAM and storage are exclusive. Live migration between hosts may be performed for maintenance with no visible interruption.

Dedicated Servers give the Client exclusive access to all physical hardware resources of the assigned server.

Bandwidth policy

Bandwidth allowances per plan are published on the relevant product page (e.g., 10 TB/month for Micro, 20 TB/month for Enterprise). After exceeding the allowance, the Provider may (a) apply pay-per-GB overage at the published rate, (b) throttle the port to a lower speed, or (c) request an upgrade to a higher tier; the Provider will contact the Client before taking action where practical. Sustained traffic patterns that adversely impact other clients' network performance may be throttled regardless of the per-plan allowance.

8. Data Protection (GDPR)

The Provider processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and applicable Romanian data protection legislation.

The Provider's data processing practices, the rights of data subjects, and contact details for data protection inquiries are described in the Privacy Policy.

Where the Provider acts as a data processor on behalf of the Client (e.g., Client content hosted on a server or VPS), a Data Processing Agreement (DPA) is available on request by contacting gdpr@dreamserver.ro. The Client is the data controller for all personal data they process using the Services.

All Client data is stored in the Bucharest datacenter within EU jurisdiction. No data is transferred outside the EU/EEA without explicit Client consent or a valid legal basis.

9. SLA & Uptime

The Provider commits to 99.9% network and infrastructure uptime for all hosted services, measured on an annual basis. The detailed terms of this commitment, including credit calculations, exclusions, and claim procedures, are set forth in the separate Service Level Agreement.

The Provider reserves the right to perform scheduled maintenance during designated maintenance windows. The Client will be notified at least 48 hours in advance of any planned maintenance that may affect service availability.

The SLA does not apply to interruptions caused by force majeure events (Article 23), Client-initiated actions, Client hardware upgrades, or third-party ISP outages between the Client and the datacenter.

10. Backups & Data Responsibility

The Client bears sole responsibility for maintaining regular backups of all data stored on the Provider's infrastructure. The Provider strongly recommends that the Client implement an independent backup strategy using off-site storage.

The Provider offers optional backup services for some VPS/VDS plans. Where included, the Client may request free periodic backups as described in the applicable service plan. However, the Provider does not guarantee the completeness, integrity, or recoverability of any backup data.

Under no circumstances shall the Provider be held liable for loss of data, regardless of cause, except where such loss is directly attributable to the Provider's gross negligence or willful misconduct.

For Dedicated Servers, the Provider does not perform backups. The Client has full root access and must implement their own backup strategy (rsync to a second server, ZFS snapshots, LVM snapshots, managed backup service, etc.).

11. Dedicated Servers (Blade, Enterprise, Game, Micro)

Dedicated Servers are physical machines owned and operated by the Provider, hosted in the Provider's Datacenter and rented to the Client for the duration of the subscription.

Hardware ownership

All physical hardware remains the exclusive property of the Provider. The Client has no right to physical access, inspect, modify, or retrieve the physical hardware, except where expressly granted under the Loyalty Gift Program (Article 15).

Hardware replacement

In the event of hardware failure, the Provider will replace the defective component (drive, RAM, power supply, NIC, motherboard, etc.) or the entire chassis with an equivalent unit at no cost to the Client. Replacement downtime target is 12–24 hours during business days for critical failures, with priority handling for Enterprise and Blade customers. Data on drives is preserved where technically possible; if the primary drive fails, the Client must restore from their own backups.

Included with every dedicated server

• Dedicated public IPv4 and IPv6 allocations as per the plan.
• Free DSIX peering port (1 Gbps or 10 Gbps depending on the plan).
• Out-of-band remote management (iLO/IPMI/IMM/iRMC) via VPN, see Article 13.
• RTBH DDoS mitigation on the uplinks (Article 16).
• 24/7 NOC access for network and infrastructure incidents.

Line-specific notes

• Blade Servers: hosted in HP ProLiant BladeSystem c7000 enclosures with Virtual Connect Flex-10 interconnects and Cisco Nexus vPC. Minimum RAM configuration is 192 GB ECC.
• Enterprise Servers: 1U/2U rack servers with Dual-Port Active-Active vPC on Cisco Nexus. Optional Intel X710-DA 10 GbE NIC upgrade.
• Game Servers: high-frequency CPU selection (i7-3770, i7-4790, Ryzen 9 3900X, i9-10900K) optimized for single-thread performance. 128-tick CS2 capable.
• Micro Servers: low-power bare metal (Intel Celeron N2807 or AMD G-T48E) with 8 GB RAM and 128 GB SSD on a SATA adapter. Annual billing.

12. Virtual Servers (VPS LXC & VDS KVM)

VPS (LXC)

VPS instances are Linux containers provisioned on a shared Proxmox host. The Client receives root access within the container, but the kernel is shared with the host. Certain kernel-level operations (custom kernel modules, raw socket programs requiring elevated privileges, specific nested virtualization) are not possible inside a VPS. For those workloads choose a VDS or Dedicated Server.

VDS (KVM)

VDS instances are full virtual machines on KVM with dedicated vCPU, RAM, and storage. The Client may run any supported guest OS, install custom kernels, and perform raw-socket operations. VDS instances do not support hardware passthrough (GPU, PCIe) except by separate arrangement.

Resource overcommit

The Provider does not overcommit storage or RAM on either VPS or VDS. CPU is committed-at-steady-state but may burst; sustained 100% vCPU use across many neighbours on the same host may cause temporary contention.

IP addresses

Each VPS/VDS ships with one dedicated IPv4 address and one IPv6 /64. Additional IPs are available on request at the published per-IP fee, subject to RIPE policy justification.

13. Remote Management & OS Installation

Out-of-band management (Dedicated Servers)

Each dedicated server ships with access to its out-of-band management controller (iLO on HP, IPMI on Dell, IMM on IBM, iRMC on Fujitsu) reachable only through a dedicated VPN tunnel provisioned by the Provider. The Client is responsible for keeping VPN credentials confidential. Exposing the OOB interface to the public internet is prohibited and the Provider reserves the right to block such traffic.

Custom OS / ISOs

The Provider offers a library of ready-to-install ISOs (Debian, Ubuntu LTS, AlmaLinux, Rocky Linux, Devuan, FreeBSD, OpenBSD, Proxmox VE, Windows Server 2019/2022, VMware ESXi, etc.). The Client may also upload a custom ISO to the client area; the Provider will stage it on the server for installation via the OOB console.

Managed services (optional)

The Provider offers optional managed services (OS installation assistance, hardening, control panel setup, monitoring, patching) under separate hourly or monthly pricing. Unless explicitly contracted, all services are unmanaged: the Client is responsible for OS administration, security patches, application-layer configuration, and data backups.

14. Hardware Upgrades & Modifications

Available upgrades for dedicated servers include additional RAM, additional drives (SATA/SAS/SSD/NVMe), Intel X710-DA 10 GbE NIC (Enterprise and Blade lines), additional IPv4/IPv6 allocations, and upgraded DSIX port speed.

Upgrades are priced per component. IP additions are hot-path with no downtime. Physical upgrades (RAM, drives, NIC) require a scheduled maintenance window typically lasting 15–30 minutes, coordinated in advance with the Client. Micro Servers have a fixed configuration and cannot be upgraded in RAM, CPU, or onboard storage (external USB drives remain the Client's property and are not covered by upgrades).

Any hardware upgrade performed by the Provider remains the property of the Provider and is subject to the same ownership rules as the base server (Article 11). Upgrades added during the rental are not included in the Loyalty Gift (Article 15).

15. Loyalty Gift Program

Servers marked with the Loyalty Gift badge on the product page are eligible for the Loyalty Gift Program. After 12 consecutive months of uninterrupted rental, the Client becomes entitled to receive the physical server as a gift from the Provider, free of charge.

What the gift includes

• The physical server chassis and CPU(s) listed on the product page.
• A single 128 GB OS SSD (the drive originally shipped with the server; for Micro servers this is the 128 GB SSD on a SATA adapter).
• The minimum RAM configuration originally listed on the product page (for Micro servers this is the full 8 GB, since the chassis does not support more).

What the gift does not include

• Additional RAM modules added during the rental.
• Extra storage drives (HDD, SSD, NVMe, external USB disks) beyond the OS drive.
• Network card upgrades added during rental (for Game Servers, the Fujitsu D2735 enterprise NIC is removed before handover; the server ships with the motherboard onboard network port only).
• Any other components added during the rental period.

⚠ No warranty after handover. Once the Client picks up the gifted server, the Provider provides no warranty or technical support for the hardware. The server is provided as-is, free of charge, and the Provider bears no liability for any subsequent hardware failure or issues.

"Uninterrupted rental" means no suspension due to non-payment, no service termination initiated by either party, and no material downgrade. A transfer to a different server of the same line resets the 12-month counter. Pickup logistics (courier arrangement, in-person collection at the datacenter, or Provider-arranged shipping at Client's expense) are coordinated individually after the 12-month milestone.

16. RTBH DDoS Mitigation

The Provider operates Remotely Triggered Black Hole (RTBH) filtering on its BGP uplinks, continuously monitored via sFlow telemetry. When traffic to a destination IP spikes above baseline, the sFlow collector detects the anomaly in real time and a blackhole route is triggered over iBGP. The blackhole community is automatically announced to upstream Transit Providers, and the attack traffic is dropped at their network edge before reaching the Provider's network.

Scope & limits

• RTBH is effective against volumetric L3/L4 floods (UDP, SYN, amplification, reflection). It is the standard network-operator defense used by every serious ISP and datacenter.
• While RTBH is active on a given IP, that IP is unreachable from the internet for the duration of the blackhole. The Client's other IPs and services remain unaffected.
• Layer 7 application-layer attacks (HTTP floods, slowloris, application-logic abuse) fall outside the scope of RTBH and require application-level defenses (WAF, rate limiting, caching, CDN) that the Client implements at their own application tier.
• RTBH is included at no additional cost on all Services covered by these Terms.

How it is triggered

RTBH is triggered automatically by the sFlow collector when traffic to a destination IP exceeds the configured anomaly threshold. The Client may also request manual triggering by emailing noc@dreamserver.ro or, for BGP customers, by announcing a blackhole community on their iBGP session. The Provider publishes the accepted blackhole communities and the validation policy in the DSIX documentation.

17. IP Resources & LIR Services

IP Resources allocated or assigned through the Provider's RIPE NCC LIR are subject to the following conditions:

1. All IP addresses, IPv6 prefixes, and ASN numbers remain the property of RIPE NCC and are allocated under the terms of the RIPE NCC Service Agreement and applicable RIPE policies.
2. The Client must comply with all applicable RIPE NCC policies regarding the use, registration, and documentation of assigned resources, including maintaining accurate abuse-c contact information.
3. IP Resources are provided for use with the Provider's Services. Upon termination of the underlying service, IP Resources will be revoked and returned to the Provider's pool unless a separate LIR sponsorship agreement is in place (see LIR Services).
4. Under a sponsorship agreement, the Client may keep their own PI (Provider Independent) resources, ASN, and RIPE membership, with the Provider acting as sponsoring LIR. Sponsorship is invoiced annually and is subject to a separate contract.
5. The Provider may revoke IP Resources if the Client violates RIPE NCC policies, this Agreement, or applicable law, or if the resources are used in abuse activities documented by a valid complaint.

18. DSIX Internet Exchange

The DreamServer Internet Exchange (DSIX), operated under AS58218, is a peering platform hosted in the Provider's Bucharest Datacenter. DSIX offers free Layer 2 peering to eligible members connected to the Provider's services.

Eligibility

• Member must operate a public ASN and have a PeeringDB record maintained up to date.
• Member must be a Client of the Provider holding at least one Dedicated Server or Virtual Server plan, unless under a separate DSIX-only agreement.
• Member must comply with the DSIX policies, the Route Server filter policy, and the MANRS guidelines (appropriate prefix filtering, RPKI/IRR validation, anti-spoofing).

Technical requirements

• Dual-stack (IPv4 and IPv6) strongly encouraged.
• Members must not announce default routes, private ASNs, martians, or unassigned prefixes to the Exchange.
• Members must not announce prefixes for which they are not the legitimate origin AS (no BGP hijacking, no route leaks).
• AS112 queries must be handled locally by the Exchange AS112 infrastructure and must not be announced by members.
• All peering is via the DSIX Route Servers by default. Bilateral peering is permitted and encouraged between members.

Port speeds & cost

Both 1 Gbps and 10 Gbps ports are available at no cost for DreamServer Service Clients, subject to port availability. A port upgrade from 1 Gbps to 10 Gbps is performed within 24 hours of approval, at no charge. There is no monthly fee, no setup fee, and no bandwidth cap on peering traffic.

Abuse & disconnection

The Provider reserves the right to immediately disconnect any DSIX member for: repeated route leaks; BGP hijacking (intentional or accidental); announcing prefixes without authorization; transit leaks (using DSIX for full transit without agreement); repeated non-response to operational or abuse communications; or any other violation of the DSIX policy or these Terms.

19. Domain Registration

Domain registration services are provided by the Provider acting as an accredited registrar with RoTLD (for .ro domains) and through partner registries for other TLDs. The following conditions apply:

1. Domain registrations are subject to the policies and regulations of the applicable registry (RoTLD, ICANN, EURid, or other relevant bodies).
2. The Provider registers domains on behalf of and in the name of the Client. The Client is the legal registrant of the domain.
3. The Client is solely responsible for any disputes arising from domain registration, including UDRP proceedings and trademark conflicts.
4. The Client is responsible for ensuring timely renewal of domains. The Provider will send renewal reminders but bears no liability for domains that expire due to the Client's failure to renew.
5. Domain registration fees are non-refundable once the registration or renewal has been processed by the registry.
6. Transfers in/out of domains follow the applicable registry policy (EPP auth code for transfer-out, domain unlocking, 60-day transfer lock after registration for gTLDs, etc.).
7. Expired domains enter a grace period (typically 30 days) during which the Client may redeem the domain subject to a redemption fee set by the registry.

.RO Domains

The Provider defines the domain name registration service as the procedure through which the Provider registers domain names in the name of its Clients, in accordance with the provisions of the top-level authority "INSTITUTUL NATIONAL DE CERCETARE-DEZVOLTARE IN INFORMATICA" (ROTLD). Purchase, renewal, and transfer of domain names are subject to the top-level registrar's contract and are fully accepted by the Client. The contractual clauses to be respected by the Client are published at www.rotld.ro, in the sections "Contract pentru Inregistrare" and "Reguli de Inregistrare".

Note: the top-level authority has announced the future introduction of an annual domain name maintenance fee for .ro domains. When this fee is introduced, the applicable terms and conditions will be published on www.rotld.ro and will automatically apply to the Client's .ro domains registered through the Provider.

Domain Name Service (all TLDs)

The Domain Name Service represents the registration and renewal of domain names and the right of use by the Client of the chosen domain name, in accordance with the Provider's offer and the terms and conditions of the top-level registrar. The respective terms and conditions are published on the top-level registrar's website. Examples:

• Generic TLDs (.com, .net, .org, etc.): icann.org/policy
• .eu domains: eurid.eu rules for .eu
• .ro domains: rotld.ro

By ordering or renewing a domain name through the Provider, the Client confirms that they have read and agree to the applicable registry terms and conditions.

20. Reseller Services

Reseller access is offered under a separate Reseller Agreement which supplements these Terms. Key provisions include:

• White-label billing: the Reseller bills its own customers directly and is the customer of record for the Provider.
• Primary support: the Reseller is responsible for first-line support to its own customers. The Provider provides infrastructure and escalation-only support to the Reseller.
• AUP compliance: the Reseller remains responsible under these Terms for all traffic, content, and conduct originating from its customers.
• Payment terms: reseller invoices may use different billing cycles or credit arrangements as set in the individual agreement.
• Termination: breach of AUP by a reseller's customer may result in suspension of the underlying reseller services if not remedied; the Reseller remains jointly responsible.

21. Intellectual Property

The Client retains all intellectual property rights in the content, data, and software stored on or transmitted through the Provider's infrastructure.

The Provider retains all intellectual property rights in its infrastructure, network, software, systems, trademarks, logos, website content, and proprietary tools. The Client shall not reverse-engineer, decompile, or disassemble any proprietary software or systems provided by the Provider.

Neither party acquires any intellectual property rights of the other party by virtue of this Agreement unless expressly agreed in writing.

22. Limitation of Liability

The Provider's total aggregate liability for any and all claims arising from the provision of Services shall not exceed the total fees paid by the Client for the affected Service during the three (3) months immediately preceding the event giving rise to the claim.

The Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or loss of goodwill, even if the Provider has been advised of the possibility of such damages.

23. Force Majeure

The Provider shall not be liable for service interruptions or failures caused by force majeure events, including but not limited to: natural disasters (earthquakes, floods, fires), pandemics, power grid failures beyond the Provider's infrastructure, government actions, war, civil unrest, terrorism, cyberattacks of unprecedented scale, failures or maintenance of upstream telecommunications providers, or disruptions of public internet routing outside the Provider's control.

During a force majeure event, the Provider will use commercially reasonable efforts to minimize the impact and restore service as soon as possible.

24. Suspension & Termination

Suspension by the Provider

The Provider may suspend Services immediately and without prior notice in the following circumstances:

• Violation of the Acceptable Use Policy (Article 6).
• Non-payment exceeding 14 days past the invoice due date (Article 5).
• Receipt of a valid legal order requiring suspension.
• Activities that pose an imminent risk to the Provider's infrastructure or to other clients.
• RIPE policy violation or IP resource abuse (Article 17).
• DSIX policy violation (Article 18).

Termination by the Client

The Client may cancel any Service by providing at least 30 days written notice via the client area or by email to contact@dreamserver.ro. Cancellation takes effect at the end of the current billing period.

Termination by the Provider

The Provider may terminate Services immediately in cases of material breach, including repeated AUP violations or non-payment exceeding 30 days. In such cases, no refund will be issued.

Technical limitations and unilateral termination for damage to the Provider

The Provider reserves the right to apply technical limitations to the contracted service and/or to unilaterally terminate this Agreement with immediate effect, in exceptional circumstances, if direct or indirect damage of any kind is caused to the Provider by the Client or by the manner in which the contracted Services are used. In such cases, no refund will be issued and the Provider may pursue compensation for the damage caused.

Restrictions during a third-party lawsuit

If a judicial process is pending against a Client, brought by a third party alleging that information or files published on the internet using the Provider's infrastructure infringe the legal rights of the claimant, and if the Provider considers that there are reasonable grounds for a legal interpretation supporting the legitimacy of the third party's claim, the Provider reserves the unilateral right to impose restrictions on the Client's contracted services for the duration of the judicial process, in order to limit potential harm to the claimant, to the Provider, or to other Clients.

Data retention after termination

Upon termination, the Client has 7 calendar days to retrieve their data by restoring their service. After this period, the Provider will permanently and securely delete all Client data from its systems.

25. Refund Policy

• Setup fees: non-refundable once the service has been provisioned.
• Monthly billing: no refund is issued for the remaining unused portion of the current month.
• Yearly billing (Micro Servers and yearly-discounted plans): the Client is entitled to a pro-rata refund for the remaining full months, minus any applicable setup fees and non-refundable charges.
• Domain registrations: non-refundable once registered or renewed.
• LIR services: annual fees are non-refundable once the sponsorship period has started.
• Satisfaction guarantee: new Clients on standard configurations may request a full refund of the first month's fee within 7 days of service delivery if the service does not meet expectations. This applies only once per Client and not to custom configurations or managed services.

26. Governing Law & Disputes

This Agreement is governed by and construed in accordance with the laws of Romania.

Any dispute arising from or in connection with this Agreement shall first be subject to amicable resolution through good-faith negotiation between the parties for a period of 30 calendar days from the date of written notification of the dispute.

If no resolution is reached within the amicable period, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Bucharest, Sector 1, Romania.

Consumer clients in Romania may also use alternative dispute resolution bodies such as ANPC SAL or the EU Online Dispute Resolution platform ec.europa.eu/consumers/odr.

27. Modifications

Given the rapid pace of technological and legislative change, and taking into account the individual and collective needs of Clients, the Provider, at its sole discretion, may modify or amend any clause of this Agreement, as well as any policies or conventions included in or referenced by this Agreement, at any time.

Such modifications or additions enter into force 15 days after publication on dreamserver.ro, with the exception of the "Terms and Conditions" section itself, which enters into force immediately upon publication on the Site.

Continued use of the Site or Services after such modification or addition constitutes your express acceptance of the clauses of the Revised Agreement. If you do not wish to give your acceptance and do not agree with the Revised Agreement, you may stop using the Site or the Services and terminate the affected services in accordance with Article 24.

The Provider will notify the Client by email about material changes to this Agreement and accepts no responsibility if such notifications do not reach the Client as a result of an incorrect email address provided by the Client, or any other circumstance outside the Provider's control that may influence communication between the Provider and the Client.

28. Final Provisions

1. Severability. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
2. Entire Agreement. This Agreement, together with the SLA, Privacy Policy, and any applicable order forms or addenda, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, representations, and understandings.
3. Assignment. The Client may not assign or transfer this Agreement or any rights hereunder without the prior written consent of the Provider. The Provider may assign this Agreement to a successor entity in connection with a merger, acquisition, or sale of substantially all of its assets, upon written notice to the Client.
4. Waiver. The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce that provision or any other provision in the future.
5. Notices. All notices under this Agreement are valid when sent by email to the address registered in the Client's account (Client) or to contact@dreamserver.ro (Provider).
6. Language. These Terms are published in English and Romanian. In case of conflict between the two versions, the Romanian version prevails for Romanian consumers and for any dispute brought before a Romanian court; the English version prevails for international business clients.

29. Contact

For inquiries related to these Terms and Conditions, billing, or general matters:

• General: contact@dreamserver.ro
• Technical / NOC: noc@dreamserver.ro
• Abuse reports: abuse@dreamserver.ro
• Phone: +40 773 870 363

Postal address: S.C. DreamServer S.R.L., Str. Mircea Vulcanescu, Nr. 2, Et. 7, Ap. 25, Sector 1, Bucharest, Romania.

Last updated: April 2026.